What to include
- The email address you sign in to Baton with.
- The project name, if the problem is about one project.
- What you were doing, what you expected, and what happened instead. A screenshot helps.
Never send your password, a sign-in or reset code, or a project's six-digit field code by email. We will never ask for them.
Common questions
I can't sign in or forgot my password.
On the sign-in page, choose Forgot password?. We email a 6-digit code to your address, and you set a new password with it.
My confirmation code hasn't arrived.
Codes come from our sending address and can land in spam or junk. Check there, then use Send a new code on the same screen.
Google Drive is disconnected, or I want a different Google account.
Open Settings in Baton and connect Drive again; you can pick a different Google account there. Baton only uses Google's narrow drive.file permission, so it can only see the files it created.
A project's field code got out.
Open the project's Field access screen. You can revoke the code, which cuts off every connected phone, or issue a new one.
A nameplate was read wrongly.
Correct it on the project's Check nameplates or Review screen before you generate. A person checks every manufacturer, model and serial number before a handover can be made.
Billing, cancelling Pro, or closing my account.
Your plan is on the Billing page in Baton. If you cancel Pro, you keep it until the end of the period you have paid for. To cancel, close your account or ask about a charge, email hello@hustleworld.app.
Privacy and your data
How we handle personal data, how to ask for a copy of it or have it deleted, and how to raise a complaint are set out in our privacy notice. The agreement for using Baton is in our terms of service.